How can we help?
Browse the most common questions below, or send us a message — a real person reads every one and we aim to reply within one business day.
1 Getting started
Run the 15-point Brand Audit first — it unlocks your AI strategy, revenue model and ready-to-deploy flows.
2 Trials & plans
Your free trial includes one run of each core feature. Activate any time to unlock your full monthly credits.
3 Connecting your ESP
Deploy flows straight to Klaviyo, Salesforce Marketing Cloud, Mailchimp or Customer.io from the Deploy step.
Frequently asked questions
What’s included in the free trial?
The trial is a preview of the full platform: you get one free run of each core feature — the Strategy Engine (brand audit), InteractiveLoom, PreviewLoom and the Deliverability Test. There’s no card required to start. When you activate a plan you get your full monthly credit allowance and unlimited repeat use within it.
I didn’t receive my confirmation email
Check your spam or promotions folder first, and confirm the address you signed up with. Confirmation links expire, so if it’s been a while, just start the sign-up again to trigger a fresh email. If it still doesn’t arrive, message us below with the email address you used and we’ll sort it out.
How do credits work?
Paid plans include a monthly credit pool that resets each billing cycle. Typical costs: brand audit ×6, interactive module ×4, preview run ×1, AI fix ×1, deliverability test ×1. Your remaining balance is always visible in the sidebar and on the Billing page.
Can I change or cancel my plan?
Yes. Go to Billing & Plan in the app to upgrade, downgrade or cancel. Upgrades apply immediately. If you cancel, you keep access until the end of your current billing period — your workspaces, audits and flows stay intact.
Will the interactive email modules work in every inbox?
Every module ships as three layers: an interactive CSS version (Apple Mail and most modern clients), a bulletproof static fallback (Outlook and strict clients), and an AMP version for Gmail. Paste them together using the integration guide in InteractiveLoom and every subscriber gets a working experience.
Do you store my ESP API keys securely?
Yes. ESP credentials are encrypted at rest with a dedicated encryption key and are never exposed to the browser. All data access is protected by row-level security, so your workspaces are only ever readable by your account.
How do I get help with deliverability?
Run the Deliverability Test from the Growth Toolkit — it checks your sending domain’s SPF, DKIM and DMARC setup and flags content risks before you send. If you’d like a human to review the results, send them to us below.